Refund policy

Paddle is your seller

RentSlab is developed and licensed by RentSlab (a product of PVUG Technologies LTD) ("RentSlab," "we"). Checkout for our software is provided by Paddle.com Market Ltd. and its affiliates ("Paddle"), which acts as the merchant of record for your transaction. Paddle is your seller for payment, tax, invoices, and refunds.

Refunds are governed exclusively by Paddle's Buyer Refund Policy. Read it here: https://paddle.com/legal/refund-policy. If anything on this page differs from Paddle's policy, Paddle's policy applies.

Our Terms of Service and Privacy Policy apply to use of RentSlab and how we handle account data.

Refund window and how to request a refund

You must submit refund requests within 14 calendar days from the date of the transaction using Paddle's buyer support channels. Paddle's Refund Policy Section 2 describes region-specific withdrawal periods where those timelines apply instead of or alongside this rule.

To withdraw from a purchase or request a refund, contact Paddle:

• Use the "View receipt" or "Manage subscription" link in your Paddle receipt email; or
• Use the support options on your receipt or in your Paddle billing area; or
• Visit paddle.net and follow Paddle's buyer flow to request a refund.

Where Paddle approves a refund, Paddle aims to process it using the same payment method where possible, within 14 days of approving your request, as set out in Paddle's Refund Policy.

Subscription cancellation

You may cancel your subscription at any time through Paddle's subscription management options so future renewal payments are not taken. How and when cancellation takes effect is described in Paddle's Refund Policy (including Section 3.5).

Product access and technical issues

After a refund where Paddle ends access to the product under Paddle's Refund Policy, use of RentSlab associated with that transaction stops as Paddle describes.

For help using RentSlab or reporting defects before involving Paddle, contact support@rentslab.com. If Paddle's Refund Policy directs you to contact the supplier first or to escalate unresolved technical issues to Paddle, follow those steps.

Chargebacks and disputes

Paddle encourages buyers to contact Paddle before initiating a chargeback or bank dispute. See Paddle's Refund Policy Section 6 for how Paddle handles payment disputes.

Updates

Paddle may update its Buyer Refund Policy from time to time. We may update this page for clarity; the Paddle policy linked above remains authoritative for refunds.

RentSlab contact

RentSlab (PVUG Technologies LTD)
Product support: support@rentslab.com
Phone: +256 776 881 563
Address: Uganda, Central, Kampala, Nakawa Division, Ntinda

Refunds and billing disputes are handled by Paddle as merchant of record. Use Paddle's buyer support channels linked above to request a refund.